You can find your deposit/withdrawal status under the WALLETS page.
These are the definitions of various statuses:
You have successfully submitted your deposit/withdrawal request.
[ For deposit ]: Deposit completed and credited to your BTSE account. Deposits may take approximately 3-5 business days after you have wired your remittance.
[ For withdrawal ]: Our bank has completed the transaction and your bank will credit the remittance into your account. The withdrawals may take approximately 3-5 business days for your account to be credited.
* If there are any holidays between the following banks, your deposits/withdrawals will be postponed.
- Sender's Bank
- Intermediary Bank
- Beneficiary Bank
Your deposit/withdrawal request was rejected.
For more information see: Why was my deposit/withdrawal rejected?
You can cancel requests only if agents have not yet approved the transaction request, once the transaction status indicates a status of Completed, it cannot be cancelled.
[ For deposit ]: If we haven't received your payment and after 14 days, your deposit request will expire.
[ For withdrawal ]: If you haven't clicked the confirmation link of your email within 1 hour, your withdrawal request will expire.