These guidelines are intended for official use by law enforcement agencies or government authorities seeking information from BTSE to support an active criminal investigation or legal proceeding. BTSE may revise these guidelines from time to time without prior notice.
This document outlines the procedures for requesting user information and/or asset-related data from BTSE. Please note that BTSE reserves the right to evaluate and amend these protocols at its sole discretion.
Submission and Processing Timeline
Law enforcement requests must be submitted directly to BTSE’s Compliance team at [email protected]. While a dedicated portal is not currently in use, all requests will be reviewed and handled by our team on a case-by-case basis.
Please allow up to 30 business days for:
Verification of documents and legal authority, and
Collection and production of requested data, where applicable.
Additional time may be required for high-volume, complex, or cross-jurisdictional cases.
Language Requirement
English is the preferred language for all official requests and accompanying documentation. While BTSE may review submissions in other languages that our team is familiar with, we strongly recommend that all documents be submitted in English or accompanied by a certified English translation to avoid delays and ensure accurate processing.
Requirement for Court Orders and Warrants
BTSE collects, uses, and stores user data in accordance with our Privacy Policy, which is subject to updates from time to time. This includes information gathered during account registration, provision of services, and in compliance with applicable legal and regulatory obligations such as record-keeping, Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements.
To request user information in connection with an ongoing criminal investigation, law enforcement authorities must submit a valid legal instrument such as a court order, warrant, or equivalent directive issued by a competent authority. Additional documentation may be requested by BTSE to ensure that any disclosure is lawful and consistent with internal policies and applicable data protection standards.
All requests must clearly outline the scope of information sought and comply with relevant laws. BTSE reviews each request on a case-by-case basis to determine whether the requested disclosure is legally permitted.
Important: Unless explicitly prohibited by law or specified within the legal request (e.g., a court-issued nondisclosure order), BTSE reserves the right to notify the relevant user before disclosing any personal data.
Notes
Acceptance and processing of law enforcement requests via [email protected] is provided as an operational channel and does not waive any legal rights or defenses, including those related to jurisdiction, service of process, or procedural requirements.
Only requests submitted by authorized law enforcement personnel will be reviewed. Submissions from private individuals or entities will not be accepted or processed.
BTSE’s review and potential compliance with any request does not constitute a waiver of its rights, including the right to contest the legal authority or jurisdiction of the requesting agency.
BTSE reserves the right to independently evaluate the validity, scope, and sufficiency of all documents or information received. Requests may be rejected at BTSE’s discretion if they conflict with our legal obligations, internal policies, User Agreement, or applicable laws.
While BTSE aims to provide a timely response, including verification and data production where appropriate, all timelines are estimates. A response may take up to 30 business days, and longer in complex or high-volume cases. No guarantee is made regarding response timeframes.
Required Information
To allow BTSE to review and process your request, please ensure the following is included:
a. A clear description of the specific action(s) or item(s) requested.
b. A signed, stamped, or sealed court order and/or official letter from your law enforcement agency in PDF format, which must include the following details:
The full name of your agency and its legal authority to make such a request in cooperation with a court of competent jurisdiction. Please attach supporting documentation confirming this authority.
Your official contact information, including a valid government-issued email address and/or telephone number.
c. A chronological overview of the incident under investigation, outlining key facts of the case. Where applicable, please include:
All relevant wallet address(es) and transaction hash(es) (TXIDs), starting from the first transaction in question (the “First Transaction”). Please specify:
Token type
Amount involved
Blockchain used
For complex cases, include:
The total amount involved (both in tokens and approximate USD value)
A breakdown of the transactions for clarity
Summary of investigation findings to date, including:
Information on the alleged perpetrator
Circumstances in which the alleged victim was led to initiate the First Transaction
Any known details relating to the BTSE account involved, including:
Username or UID
Registered phone number
Email address
Government-issued ID number (if available)
d. All wallet addresses and TXIDs must be submitted in a copyable format such as Word (.doc/.docx), Excel (.xls/.xlsx), or a selectable PDF. If the data cannot be copied for processing, we will request a new version. To avoid delays, please ensure files allow for direct text selection.
