Fiat Deposits


Assuming our bank receives your funds, and no further verification is needed, we can credit the amount to your account within 1 day (24 hours).


However, for example you sent funds to BTSE today but during processing our bank needed additional verification and the funds arrived to us on the 3rd business day, then the amount will be credited to your account on the same dayotherwise it will be credited on the next business day.


Reminders:

  1. When you deposit via international (SWIFT) remittance, please do not forget to fill in the BTSE Transaction Number in the payment detail field.
  2. After you make the transfer, please upload the transaction slip via the wallet history function.
  3. For AED requests, Dubai's bank operating days are from Sunday to Thursday only. Withdrawal requests received after operating hours and on Fridays and Saturdays will be processed on the next banking day.




Cryptocurrency Deposits


Once your transfer is confirmed by the blockchain, BTSE platform will automatically credit the amount into your account within 30 minutes.


For example: if you send funds to BTSE at 2pm and the transaction shows "Confirmed" on the blockchain at 3pm, then BTSE will credit the amount to your account before 3:30


Reminders:

  1. If you have waited for more than 1 hour, but the amount has not been credited to your account, please provide the blockchain transaction number (TxID) to BTSE Customer Support
  2. Cryptocurrency deposits/withdrawals are irreversible, please ensure the currency and address you are using are correct




Fiat Withdrawals

After you click the withdrawal confirmation link, BTSE will process your withdrawal request within 1 working day.


Reminders:

  1. Please check your email inbox and click the withdrawal confirmation link to proceed with the withdrawal request.
  2. For AED requests, Dubai's bank operating days are from Sunday to Thursday only. Withdrawal requests received after operating hours and on Fridays and Saturdays will be processed on the next banking day.




Cryptocurrency Withdrawals

After you click the withdrawal confirmation link, the transaction will be sent to the blockchain in 20 minutes.

Reminders:

  1. Please check your email inbox and click the withdrawal confirmation link to proceed with the withdrawal request.
  2. When there are a large number of pending transactions on the blockchain, transaction speed will be slower and transaction fees will increase
  3. Cryptocurrency deposits/withdrawals are irreversible, please ensure the currency and address you are using are correct