Fiat Deposits


We can credit the amount to your account within one day if our bank receives your funds and no further verification is required (24 hours).


For example, suppose you send funds to BTSE today, but the funds arrive on the third business day due to processing delays. If our bank requires additional verification, the funds will be credited to your account on the day the verification is completed. Otherwise, it will be credited the following business day (the 4th business day in this example).


Reminders:

  1. Please remember to enter the "Legacy Reference Number" and "BTSE Transaction Number" in the payment detail field when depositing via international (SWIFT) remittance.
  2. Please upload the transaction slip using the wallet history function after you have completed the transfer.
  3. Dubai's banks are only open from Sunday to Thursday for AED requests. Withdrawal requests received after business hours, on Fridays and Saturdays, will be processed the following banking business day.




Cryptocurrency Deposits


Once the blockchain confirms your transfer, the BTSE platform will automatically credit the amount to your account within 30 minutes.


For example, if you transfer funds to BTSE at 2 p.m. and the transaction is marked "Confirmed" on the blockchain at 3 p.m., BTSE will credit the amount to your account before 3:30 p.m.


Reminders:

  1. If you have waited more than an hour and the amount has not been credited to your account, please contact BTSE Customer Support and provide the blockchain transaction number (TxID).
  2. Because cryptocurrency deposits and withdrawals are irreversible, please double-check the currency and address you're using.




Fiat Withdrawals

BTSE will process your withdrawal request within one working day after you click the withdrawal confirmation link.


Reminders:

  1. To proceed with the withdrawal request, please check your email inbox and click the withdrawal confirmation link.
  2. Dubai's banks are only open from Sunday to Thursday for AED requests. Withdrawal requests received after business hours, on Fridays and Saturdays, will be processed the following banking business day.




Cryptocurrency Withdrawals

Within 20 minutes of clicking the withdrawal confirmation link, the transaction will be sent to the blockchain.

Reminders:

  1. To proceed with the withdrawal request, please check your email inbox and click the withdrawal confirmation link.
  2. When the blockchain has a large number of pending transactions, transaction speed slows and transaction fees rise.
  3. Because cryptocurrency deposits and withdrawals are irreversible, please double-check the currency and address you're using.