Identity Verification (KYC)

Unlock the Full Potential of the BTSE Platform – Start by Getting Verified!

Step 1: Access the KYC Verification Page

1. Log in to your BTSE account.

2. Click your profile icon in the top-right corner of the dashboard.

3. From the drop-down menu, select "Verification" to go to the KYC verification section.

4. By default, you'll land on the Individual Verification page.

   1. If you're a corporate user, click “Verify as Corporate” in the top-right corner to switch to corporate verification.

   2. You can switch to the individual verification process anytime by selecting “Verify as Individual”.

Step 2: Click Verify to Start the Identity Verification Process

1. Personal information: Ensure that all details match exactly with those of your government-issued identity document (ID).

2. Proof of Identity: The system will open a verification window for the next steps:

   1. Take a clear image of your government-issued photo ID (passport or national ID). Ensure that your ID photo is clear and that all information is visible.

   2. Record a video selfie. Ensure that your camera lens is clean and that you are in a well-lit room so your facial features are clearly visible. 

   3. Follow the widget's prompts to retake any photos or videos if necessary.

3. Our verification process typically takes less than 5 min to complete. If additional checks are required, we’ll notify you and follow up within 1-2 business days.

Step 3: Submit Proof of Address

For the Level 2 verification process, you'll need to upload a proof of address document. 

1. Once your Level 1 submission has been approved, Click “Verify” to continue with the address verification process.

   1. Proof of address: A document that confirms where the person lives. Must include full name and residential address; cannot be older than 3 months dating back from the time of BTSE’s receipt. Examples include:

      1. Utility bills (electricity, water, gas)

      2. Bank statements

      3. Tax documents

      4. Rental agreements

      5. Official government correspondence

Tips for a Successful KYC Verification Process

• Upload High-Quality Documents: Ensure that all images are clear, high-resolution, and not blurry.

• Ensure Accuracy: Double-check that the information you provide matches exactly with the details on your documents.

• Be Patient: The review process may take some time, but carefully following instructions can help you avoid delays.

• Stay Alert for Additional Requests: To meet customer due diligence requirements, we may occasionally request more information. Our team will contact you via an official BTSE email.

Frequently Asked Questions

Why Can't I Verify My Account?

These might be the potential reasons why your verification process was unsuccessful:

1. Localized License Entities: BTSE has established localized license entities in certain countries. If you are from one of the following countries, please visit and register on your local site to complete the verification process:

   • Lithuania: www.btse.lt

   • Liechtenstein: www.btse.li

2. Excessive Verification Attempts: If your request has been submitted and rejected three times, please contact customer service for further assistance.

3. Sanctioned or Prohibited Jurisdictions: If your citizenship or residence is from a country listed in our Sanctioned and Prohibited Jurisdictions list, you will not be able to complete the verification process on BTSE.

4. Phone Verification Issues: Ensure that your phone number has been correctly entered and that you have completed the OTP verification. If you have reached the maximum attempt limit for phone verification, this stage will be locked for 24 hours before you can attempt the verification process again.

What is the phone verification requirement?

• To improve our security measures, a phone number verification option has been added to the KYC process. You need to provide a valid phone number and verify it by using an OTP sent via SMS.

Are there limits on the number of KYC submissions?

• Yes, you can submit your KYC verification (both L1 and L2) documents up to three times. If your submission is rejected after three attempts, you will need to contact customer support for further assistance.

If you need further help, please reach out to us at [email protected].