Why use this feature (Benefits):
To start your crypto journey with BTSE
Streamlined deposit process for a faster and more efficient experience
Simplified token selection with favorites, recent deposits, and quick scrolling
How to use this feature (Tutorial/Instructions):
Navigate to the deposit section in the app
Choose between Crypto or Fiat deposit options
For Crypto deposits, select your desired token from the unified list, which combines stablecoins and cryptocurrencies.
Choose the appropriate network for your deposit
Review the deposit information, including address, QR code, and any relevant notes or warnings
Use the "Copy Address" or "Save Image" options to save the deposit address or QR code for use in your external wallet
Initiate the deposit from your external wallet to the provided address
Q: How long does it take for my deposit to be credited to my account?
A: The time it takes for a deposit to be credited to your account depends on the network congestion and the number of confirmations required by the specific cryptocurrency. Typically, most deposits are credited within a few minutes to an hour. However, during times of high network traffic, it may take longer.
Q: My deposit is not showing up in my account. What should I do?
A: If your deposit is not showing up in your account, please follow these steps:
Double-check the transaction details, including the deposit address, to ensure that you have sent the correct cryptocurrency.
Verify the transaction status on the blockchain explorer (https://www.blockchain.com/explorer) for the respective cryptocurrency.
If the transaction has the required number of confirmations but is still not credited to your account, please contact our support team with the relevant transaction details.
Please note that during periods of high network traffic, deposits may take longer to process.
Q: Can I create additional deposit addresses?
A: Yes, you can create new deposit addresses and visit previously created addresses within the app. This feature is accessible on the deposit address screen.
Q: How do I know which network to use for my deposit?
A: The app will display consistent naming for networks across platforms and provide ETA block information to inform users about transfer times. Choose the network that best suits your needs based on the information provided.
Q: How can I access my recent deposit tokens and favorites quickly?
A: On the token selection screen, you can access your recent deposit tokens and favorites from your Spot watchlist for faster token selection.
Q: Can I deposit fiat currencies into my account?
A: The availability of fiat currency deposits depends on our platform's supported features and the user's location. Please check the "Fiat" section in our platform for details on supported fiat currencies and deposit methods.
Always double-check the deposit address and network before initiating a deposit. Depositing to an incorrect address or using an unsupported network may result in a loss of funds. It is the user's responsibility to ensure the deposit information is accurate.