Why was my withdrawal rejected or failed?


A withdrawal may be rejected or fail for the following reasons:


  • Insufficient balance (including insufficient funds to cover the network fee).
  • The withdrawal amount is below the minimum threshold.
  • The destination address is invalid or does not match the selected network.
  • Your account is temporarily restricted pending a security review.


If your withdrawal was rejected without a clear reason, please contact Support with the transaction ID (TXID) for assistance.

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