How to Request for Account Deletion

Account Deletion using the BTSE Mobile App


The Account Deletion feature provides users with a straightforward and secure method to delete their account directly within the BTSE mobile app. 

How to Delete Your BTSE Account

Step 1.

  1. Navigate to Account Settings: Go to Account → Security (Manage Account).

Step 2.

  1. Initiate Account Deletion: Select "Delete My Account" and review the advisory.

Step 3.

  1. Balance Check: If you have any remaining balance, you will be prompted to clear it before proceeding.

Step 4.

  1. Confirm Deletion: For accounts without a balance, confirm the deletion request.

Step 5.

  1. Completion: Upon successful deletion, you will be redirected to the login page.


Q: How do I delete my account using the BTSE app?

A: Navigate to Account → Security (Manage Account) → Delete My Account, and follow the prompts. If you have any remaining balance, you will need to clear it first.

Q: What if I encounter an error during the account deletion process?

A: If you experience any issues, you will be redirected back to the account deletion page and a temporary error message will be displayed. For further assistance, please contact our customer support.

Q: Is there a waiting period before my account is fully deleted?

A: No, account deletion is immediate upon confirmation, provided you have no balance in your account.

Q: Can I delete my account if I have an active balance?

A: You must first clear any remaining balance in your account before you can proceed with account deletion.


Please ensure that you have secured all necessary information from your account before initiating deletion. Once deleted, your account cannot be recovered. Account deletion is a significant action that should be considered carefully. For any queries or assistance, feel free to contact our customer support team.

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