How to Request for Account Deletion

Account Deletion using the BTSE Mobile App


Introduction

The Account Deletion feature provides users with a straightforward and secure method to delete their account directly within the BTSE mobile app. 


How to Delete Your BTSE Account

Step 1.

  1. Navigate to Account Settings: Go to Account → Security (Manage Account).


Step 2.

  1. Initiate Account Deletion: Select "Delete My Account" and review the advisory.

Step 3.


  1. Balance Check: If you have any remaining balance, you will be prompted to clear it before proceeding.



Step 4.

  1. Confirm Deletion: For accounts without a balance, confirm the deletion request.


Step 5.

  1. Completion: Upon successful deletion, you will be redirected to the login page.

FAQ

Q: How do I delete my account using the BTSE app?

A: Navigate to Account → Security (Manage Account) → Delete My Account, and follow the prompts. If you have any remaining balance, you will need to clear it first.


Q: What if I encounter an error during the account deletion process?

A: If you experience any issues, you will be redirected back to the account deletion page and a temporary error message will be displayed. For further assistance, please contact our customer support.


Q: Is there a waiting period before my account is fully deleted?

A: No, account deletion is immediate upon confirmation, provided you have no balance in your account.


Q: Can I delete my account if I have an active balance?

A: You must first clear any remaining balance in your account before you can proceed with account deletion.


Reminder/Disclaimer

Please ensure that you have secured all necessary information from your account before initiating deletion. Once deleted, your account cannot be recovered. Account deletion is a significant action that should be considered carefully. For any queries or assistance, feel free to contact our customer support team.


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