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Create and Verify Your Account

Getting Started 3
  • How to create a BTSE account?
  • Should I register as an individual or corporate user?
  • Which jurisdictions are restricted and users prohibited?
Individual Account Verification 5
  • How do I complete identity verification (KYC) on BTSE?
  • How old do I need to be to trade on BTSE?
  • Why is there an age requirement?
  • How is my age verified?
  • Why can’t I complete verification?
Corporate Account Verification 1
  • How do I complete corporate account verification (KYB) on BTSE?

Deposits and Withdrawals

Fiat Deposits 10
  • How to deposit fiat currencies?
  • What deposit methods are available?
  • What fiat currencies do you support?
  • How to deposit fiat currencies via Google Pay or Apple Pay?
  • How to deposit EUR via SEPA?
See all 10 articles
Crypto Deposits 12
  • How do I deposit cryptocurrency into my account?
  • How do I deposit cryptocurrency using BTSE App?
  • Which cryptocurrencies do you support?
  • Can I deposit using any blockchain network?
  • What is the minimum deposit amount?
See all 12 articles
Fiat Withdrawals 7
  • How do I withdraw fiat to my bank account?
  • Can I withdraw to an international bank account?
  • What are the withdrawal limits for fiat?
  • What are the fiat withdrawal fees?
  • How long does a fiat withdrawal take to process?
See all 7 articles
Crypto Withdrawals 10
  • How do I withdraw cryptocurrency from my account?
  • What are the minimum and maximum withdrawal limits?
  • How long does a crypto withdrawal take?
  • How do I whitelist a withdrawal address?
  • How to withdraw using MetaMask?
See all 10 articles

Buy and Sell Crypto

Express Buy 5
  • How to buy crypto using Express Buy?
  • What are the fees for Express Buy?
  • How long does it take to receive my crypto using Express Buy?
  • Why is my card being declined?
  • What is UPI and how do I use it on Express Buy?
OTC 4
  • How to trade crypto using BTSE OTC?
  • What are the fees for BTSE OTC?
  • What's the difference between OTC and spot trading on BTSE?
  • Why is my OTC quote expired or invalid?

Crypto Trading

Spot Trading 9
  • How to Trade on BTSE Spot Market?
  • Order Types
  • All-In-One Order Book
  • Spot Trading Fees
  • SPOT Trading Limit
See all 9 articles
Futures Trading 37
  • Perpetual Contracts
  • Leverage
  • Liquidation and Partial Liquidation
  • Funding Fees
  • How to Reduce / Close a Position
See all 37 articles
Trading Bot 2
  • Futures Grid Trading Bot
  • DCA Bot
General 1
  • Fees and Transaction Limits

Earn Crypto

BTSE Earn 3
  • Flexible and Fixed Deposit Product
  • Lending Products
  • Auto-Earn
Launchpad 0

Promotions

Referral Program 1
  • Referral Program Details
Rewards 1
  • Rewards Hub Rules
Vesting 1
  • Vesting
VIP Program 1
  • Updated VIP Program and BTSE Token Staking Policy

Account Services

Management 9
  • Changing Registered Email
  • Can't Receive the Notification Emails From BTSE
  • How to Change Password/Forgot Password
  • How to Request for Account Deletion
  • QR Code Login
See all 9 articles
Security 6
  • Social Sign In - Using Google and Apple Accounts on BTSE
  • Security tips
  • Why is Your 2FA (Two-Factor Authentication) Code Not Working?
  • Setup/Remove 2FA
  • Can I Enter BTSE's Website via VPN / Tor / Proxy?
See all 6 articles

Additional Services

Sub-Accounts 2
  • BTSE Sub-Account
  • Self Trade Prevention
Proof of Reserves 3
  • How to Convert XMR to WXMR
  • Wrapped Monero (WXMR): Proof of Reserves
  • BTSE Asset Transparency Report
Community 2
  • Official BTSE Channels
  • Bug Bounty Rewards
Legal 2
  • BTSE Terms and Conditions
  • Which jurisdictions are restricted and users prohibited?

Law Enforcement Information Requests

Law Enforcement Request Guide 1
  • Law Enforcement Protocols for Government Agencies
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